Cases & Requests
Receive, assign, monitor, and resolve concerns handled by your office.
Cases, projects, services, documents, teams, and reports—organized around your own office, your own jurisdiction, and the work your people are authorized to handle.
No need to build separate systems for every daily public-service task.
Receive, assign, monitor, and resolve concerns handled by your office.
Track projects, assistance, programs, milestones, and status updates in your own scope.
Control which staff can view, create, edit, or manage each part of your workspace.
Keep operational documents connected to the right case, project, or service activity.
See workload, response time, progress, and trends from the records your organization manages.
Coordinate with another office when necessary without opening your whole workspace to them.
Your team stays focused on the work it actually owns.
A citizen request, internal task, project concern, or assistance need enters your workspace.
Send it to the right person or department inside your organization.
Track progress, documents, updates, deadlines, and resolution.
Share the necessary case context with another authorized office when coordination is required.
UgnayOS is designed around authorized access—not automatic upward visibility.
Your organization works with the citizens, cases, projects, and documents it is authorized to handle.
A higher level in government structure does not automatically receive unrestricted access to lower-level person records.
Another office receives the relevant case or referral context through an authorized workflow—not your entire database.
Configure UgnayOS around your organization, your team, your jurisdiction, and the services you actually manage.