Community
Sitio, purok, zone, household, and citizen-level concerns.
CONNECTED PUBLIC SERVICE
From community concerns to government action. One connected platform.
UGNAYOS is designed to connect citizens, communities, barangays, cities and municipalities, provinces, congressional offices, and government agencies through a shared system for cases, referrals, projects, coordination, and accountability.
One citizen. One concern. One trackable journey.
Operations Overview
Open Cases
1,284
In Progress
842
Projects
126
Resolved
8,410
Citizen
→
Barangay
→
LGU
→
Agency
CASE #UGN-2026-001842
Drainage concern
Assigned to Engineering · In progress
THE VISION
Government should feel connected.
A citizen should not need to understand which office, department, district, or agency must handle a concern before asking for help.
UGNAYOS provides a coordination layer where authorized offices can receive, route, refer, endorse, monitor, and resolve public-service matters while maintaining a clear history of every action.
ONE PLATFORM, MULTIPLE LEVELS
Built to adapt to each office.
The same platform can present a different operational view depending on the user's organization, role, jurisdiction, and responsibilities.
Barangay
Residents, local services, incidents, projects, assistance, and referrals.
LGU
Municipal or city departments, cases, projects, services, and executive monitoring.
Province
Province-wide coordination, program visibility, and cross-LGU concerns.
Congress
Constituent services, district projects, assistance, and national-agency coordination.
Agencies
Receive and act on cases and projects assigned to the appropriate government office.
HOW IT WORKS
No wrong door.
A request enters once. UGNAYOS keeps the case connected as responsibility moves between authorized offices.
01
Receive
Capture a concern, request, incident, assistance need, or project requirement.
02
Route
Assign the matter to the appropriate department, LGU, district office, or agency.
03
Coordinate
Refer, escalate, endorse, request information, and keep the shared timeline intact.
04
Resolve
Document action taken, completion evidence, status, and citizen-facing updates.
05
Learn
Turn case and project activity into reports, trends, service intelligence, and accountability.
CORE CAPABILITIES
A common operating layer for public service.
Citizen 360°
Household 360°
Case Management
Referrals & Escalation
Project 360°
Infrastructure
Health Coordination
Social Assistance
Education
Agriculture
Disaster Command
Documents
Notifications
Reports & Analytics
Audit Trail
Future AI Assistance
WHO IT'S FOR
Local enough for a community. Scalable enough for national coordination.
Community LeadersSitio / Purok
Barangay OfficialsBarangay Operations
Mayors & LGUsCity / Municipality
GovernorsProvince
Congressional OfficesDistrict Services
Government AgenciesCoordination & Action
UGNAYOS
From community to government action—connected.
Interested in exploring how UGNAYOS can be configured for your barangay, LGU, district office, province, or agency?